All Systems Operational

Uptime over the past 90 days. View historical uptime.
ABA Therapy Operational
ABA Therapy Operational
ABA Therapy Web App Operational
ABA Therapy Client Portal Operational
Practice Chat Operational
Telehealth Operational
Clearinghouse Operational
Payments Operational
eRx Operational
3rd Party Integrations (Cloud Hosting Environment) Operational
3rd Party Integrations (Outgoing Email Service) Operational
3rd Party Integrations (Outgoing SMS Service) Operational
3rd Party Integrations (Support Portal) Operational
Clearinghouse Operational
Clearinghouse Operational
OneTouch Website Operational
OneTouch Client Application Operational
Partner Integration Operational
Connex Operational
CodeMetro Operational
CodeMetro Operational
API Operational
Practice Management Portal Operational
Data Collection Operational
Data Collection Operational
Pinnacle Operational
EchoVantage Operational
EchoVantage Operational
EchoVantage Web Servers Operational
Database Operational
EchoVantage Document Servers Operational
EchoVantage Audit Servers Operational
E-Prescribe (eRx) Operational
E-Prescribe (DrFirst) Operational
Telehealth (Arete) Operational
Telehealth (Mend) Operational
Labs (Change Healthcare) Operational
eRx Operational
eRx Operational
Ensora eRx Web Service APIs Operational
ID.me EPCS services Operational
Exostar EPCS services Operational
Surescripts Services Operational
Fusion Enterprise / A2C Operational
KASA Operational
MyClientsPlus 2.0 / Jituzu Operational
MyClientsPlus 3.0 Operational
Procentive Operational
Procentive Operational
Procentive Application Operational
Procentive Meridian Application Operational
ePrescribe (eRx) Operational
Telehealth (TheraLINK) Operational
Faxes (Faxage) Operational
Credit Card Processing (Vantage) Operational
eMar (ChartMeds) Operational
ShareNote Operational
ShareNote PMS Operational
TenEleven Operational
TenEleven Operational
eCR AVD Environment Operational
eRx Operational
WebABA Operational
WebABA Practice Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 10, 2026

No incidents reported today.

Sep 9, 2026

Scheduled Production Maintenance & Update
Completed - The scheduled maintenance has been completed.
Sep 9, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:00 EDT
Scheduled - We will be updating the system with the latest software. We do not expect any downtime or interruption of service. Please see our knowledgebase for release information where applicable.

https://experience.ensorahealth.com/product-updates?filters%5BproductArea%5D%5B0%5D=4
Sep 9, 20:27 EDT

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Procentive Performance Issues
Resolved - We have completed an update to reconcile payer sequence information in Procentive and ensure records are aligned correctly. This update restored payer sequence data using a system snapshot taken at approximately 2:00 AM CT on September 3, 2026, and was completed on September 4, 2026 at 10:15 AM CT.

If your organization made any changes to payer order or sequence for a client between 2:00 AM CT on September 3 and 10:15 AM CT on September 4, those changes may have been reverted by this update and will need to be reviewed and reapplied. Without this review, affected claims could go out with an incorrect payer order, which may lead to rejections or misrouted payments.

If you have questions or need help reviewing records, contact our contact our support team at procentive.support@ensorahealth.com or call 877-288-5583 for assistance.
Sep 4, 12:03 EDT
Investigating - We are aware of reports that some users are experiencing performance issues in various areas of the application. Our team is actively investigating and will provide updates as soon as more information becomes available.
Sep 3, 11:05 EDT

Sep 3, 2026

Exostar Registration Issues
Resolved - This incident has been resolved.
Sep 3, 21:17 EDT
Identified - We will be applying a hotfix to address the Exostar registration issues at 9pm Central time 9/3/2026.
Sep 3, 11:36 EDT
Investigating - We are currently investigating an issue with Exostar EPCS registrations. Some users may be unable to order an Exostar hardware token. Please use the Report Bug feature if you encounter an issue with registration. Note that this issue is not affecting EPCS signing, and is not affecting ID.me systems.
Sep 1, 16:00 EDT

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

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