AWS has announced that the latency issues and timeouts have been resolved. All services should now be working as expected. If any issues persist, please contact support.
Posted Oct 20, 2025 - 21:21 EDT
Update
Amazon Web Services continue to troubleshoot this matter and have made some improvements throughout the day. Several vendors are still impacted and you may continue to see issues with eligibility checks, MFA signing for controlled substances, load times and latency. This can result in issues with registration, transmission, and records retrieval.
We will continue to monitor the AWS status page and provide updates here as they come available. We will provide an update tomorrow morning if not before. We appreciate your patience.
Posted Oct 20, 2025 - 18:24 EDT
Update
Amazon Web Services is continuing to solve the performance issues which may result in latency for end users. We are now seeing eligibility and drug history services functioning in most cases, despite some delays.
Posted Oct 20, 2025 - 12:04 EDT
Identified
We’re currently experiencing service disruptions due to a widespread outage affecting Amazon Web Services (AWS), which powers key components of our platform. Our team is actively monitoring the situation and staying closely aligned with AWS as they work toward resolution.
We are seeing this impact eligibility and drug history services, likely due to PBMs hosted on AWS.