Telehealth Outage

Incident Report for Ensora Health

Resolved

We are no longer experiencing issues with launching a session or admitting participants. This incident has been resolved.
Posted Mar 01, 2022 - 16:52 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 01, 2022 - 15:08 EST

Update

The service seems to be back up and running, and users are able to admit participants from the waiting room. We are continuing to monitor performance.
Posted Mar 01, 2022 - 15:07 EST

Investigating

We are seeing issues with admitting users from the waiting room. We will continue to investigate and post updates here.
Posted Mar 01, 2022 - 13:31 EST

Monitoring

The service seems to be back up and running. We are continuing to monitor performance.
Posted Mar 01, 2022 - 13:11 EST

Investigating

We are experiencing an outage with our teletherapy service. We are working on a resolution and will post updates here.
Posted Mar 01, 2022 - 12:52 EST